Privacy Policy

 

Welcome to Casaviora (hereinafter referred to as "we" or "us"). We appreciate the trust you place in us when you visit our online store to purchase outdoor dining chairs, outdoor armchairs, and outdoor dining table sets. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your data in compliance with Australian privacy laws and regulations.

1. Scope of Policy
This policy applies to all users who visit our website and purchase our products, including outdoor dining chairs, outdoor armchairs, and outdoor dining table sets. It covers all data processing activities related to the browsing of our online store, the processing of transactions, and the delivery of goods. This policy applies solely to information collected by us through this online store.

2. Information Collection Technologies and Cookies
We use automatic data collection technologies to enhance the functionality of our website. When you visit our site, we may automatically collect certain information about your equipment and browsing actions.

• Cookies: We use Cookies to recognize your browser and capture certain information. These are small files that a site transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's systems to recognize your browser and capture and remember certain information.

• Log Files: We track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

• Web Beacons: We use electronic files used to record information about how you browse the Site.

3. Scope of Information Use and Sharing
We use the personal information we collect to communicate with you, screen our orders for potential risk or fraud, and provide you with information or advertising relating to our products. We do not sell your personal information. We only share your information with necessary partners to operate our website and provide our services, specifically:

• Logistics and Shipping: We share your name and shipping address with shipping carriers to deliver your outdoor dining chairs, armchairs, and dining sets.

• Payment Processing: We transmit payment details to secure payment gateways to process your transactions.

4. Data Storage and Cookies
We store your data securely on encrypted servers. Regarding Cookies, we operate on a basis of transparency and authorization:

• Authorization: When you first visit our website, you will be presented with a Cookie banner requesting your consent to use non-essential cookies. You have the choice to accept or decline.

• Management: You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. If you disable cookies, some features that make your site experience more efficient may not function properly.

5. User Rights
You have specific rights regarding your personal information. We are committed to upholding these rights:

• Access: You have the right to request access to the personal information we hold about you.

• Correction (Modify): You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

• Deletion: You have the right to request that we erase your personal information, under certain conditions.

• Withdrawal of Rights: Where we are relying on consent to process your personal information, you have the right to withdraw this consent at any time.

6. Legal Basis for Data Processing
In accordance with the General Data Protection Regulation (GDPR) and applicable Australian laws, we rely on the following legal bases to process your personal information:

Performance of Contract
We process your data to fulfill the contract we have with you. This includes processing your payment, arranging for shipping, and providing you with invoices and/or order confirmations for the outdoor furniture you purchase.

Explicit Consent
We rely on your explicit consent for specific activities, such as subscribing to our newsletters or receiving marketing communications. You may withdraw this consent at any time by clicking the unsubscribe link in our emails.

Compliance with Legal Obligations
We process your personal information to comply with applicable laws and regulations, such as retaining records for tax, accounting, and regulatory reporting purposes.

Legitimate Interests
We process your information for our legitimate interests, which include improving our user interface, optimizing the website experience, and screening orders to prevent potential risk and fraud.

7. Data Security Measures
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. We use Secure Socket Layer (SSL) technology to encrypt sensitive information, such as payment details, during transmission. Access to your personal data is restricted to personnel who need it to perform their job functions.

8. Data Retention
We will maintain your Order Information for our records for as long as necessary to fulfill the purposes outlined in this policy, including for the purposes of satisfying any legal, accounting, or reporting requirements, unless and until you ask us to delete this information.

9. Changes to This Privacy Policy
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. 

10. Contact Information
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us using the details below:

Address: 2139 SANCTUARY CT, VIRGINIA BEACH, VA 23454-2258, United States
Phone: +1 (360) 790-0231
Email: assist@casaviora.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)