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Terms of Service

 

1. Introduction and Scope

Welcome to Casaviora (hereinafter referred to as "we", "us", or "our"). This Service Policy governs your access to and use of our online store and the purchase of our products, specifically outdoor dining chairs, outdoor armchairs, and outdoor dining sets. By accessing or using our services, you agree to be bound by these terms. These terms are drafted in compliance with Australian Consumer Law (ACL) and applicable privacy regulations.

2. User Account and Website Responsibilities

To access certain features of our online store, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion if we suspect any unauthorized or illegal activity.

3. Product, Stock, and Price Information Rights

We strive to provide accurate information regarding our outdoor furniture products, including descriptions, images, availability, and pricing. However, errors may occur.

  • Accuracy: We do not warrant that product descriptions or other content are accurate, complete, reliable, current, or error-free.

  • Pricing: Prices are quoted in Australian Dollars (AUD). We reserve the right to correct any errors in pricing or product information and to modify the prices of our products at any time without prior notice.

  • Stock: Product availability is subject to change. If an item is out of stock after you place an order, we will notify you and issue a refund.

4. Orders and Payment

By placing an order, you are offering to purchase a product subject to these terms. All orders are subject to availability and confirmation of the order price.
We accept major credit cards (Visa, MasterCard) as secure payment methods. Payment must be verified and approved before shipping. We reserve the right to refuse any order you place with us.

5. Shipping Policy

We are dedicated to delivering your outdoor furniture efficiently.

  • Delivery Scope: We currently only ship to addresses within Australia. We do not support delivery to other countries.

  • Shipping Costs:

    • Orders of 100 AUD or more: Free Shipping.

    • Orders under 100 AUD: A flat shipping fee of 10.99 AUD applies.

  • Processing Time: Orders are processed within 1 to 3 business days.

  • Shipping Duration: Delivery typically takes between 7 to 15 business days, depending on your location.

  • Shipping Methods: Our primary logistics partners include Australia Post, StarTrack, Sendle, and Allied Express.

  • More Information: For further details on shipping times, coverage, and specific conditions, please consult our Shipping Policy Page.

6. Cancellation Policy

  • Cancellation Conditions:

    • Within 48 hours: You may cancel your order directly if it is within 48 hours of purchase and the order has not yet been shipped.

    • Over 48 hours or Shipped: If more than 48 hours have passed or the order has already been shipped, it cannot be cancelled. You must wait for the logistics delivery and then contact us to initiate a return for a refund.

  • Refunds: Refunds will be returned to the same payment method you used for the purchase.

  • Arrival Time: Once the cancellation is confirmed, the refund will be processed back to the bank card (Visa, MasterCard) account used for payment. Depending on the processing efficiency of different banking institutions, we expect the refund to arrive within 1-5 business days. If it is overdue, please contact us.

  • More Information: For more detailed information on the cancellation process, please refer to our Cancellation Policy Page.

7. Return, Exchange, and Refund

  • Exchange Scope/Conditions: We accept exchanges within 45 days of receipt for items that are defective or damaged upon arrival.

  • User Action Required: To initiate a return or exchange, please contact our customer support team with your order number and photographic evidence of the issue.

  • Process: Once your request is approved, we will provide instructions on how to return the package. Items must be returned in their original condition and packaging.

  • Return Method: Refunds are processed through the original payment institution (e.g., Visa, MasterCard), identical to the payment method used at the time of purchase.

  • Refund Timing: After the returned item is confirmed and inspected, the refund will be returned to your bank card (Visa, MasterCard) account. We expect the refund to arrive within 1-5 business days, depending on your bank's processing speed. If it is overdue, please contact us.

  • More Information: For further details on returns and refunds, please refer to our Return and Refund Policy Page.

8. Privacy and Data Protection

We are committed to protecting your privacy and complying with the Australian Privacy Principles. We collect and use your personal information solely to process orders and improve your experience. We do not sell your data. For full details, please visit our Privacy Policy Page.

9. Disputes and Applicable Law

These terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Australia. Any disputes arising out of or in connection with this Service Policy shall be subject to the exclusive jurisdiction of the Australian courts.

10. Intellectual Property

All content included on this site, such as text, graphics, logos, button icons, images, and software, is the property of Casaviora or its content suppliers and is protected by international copyright laws. You may not use, reproduce, or distribute any content without our express written permission.

11. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or the inability to use the services or products, or for cost of procurement of substitute goods and services.

12. Modifications to Terms of Service

We reserve the right, at our sole discretion, to update, change, or replace any part of these Service Policy terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes constitutes acceptance of those changes.

13. Force Majeure

We shall not be held responsible for any delay or failure to perform our obligations under these terms if the delay or failure arises from any cause which is beyond our reasonable control, including but not limited to acts of God, war, strikes, lock-outs, floods, and failure of third-party logistics or telecommunications systems.

14. Severability

In the event that any provision of these terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these terms, such determination shall not affect the validity and enforceability of any other remaining provisions.

15. Contact Information

If you have any questions regarding this Service Policy, please contact us:

Address: 2139 SANCTUARY CT, VIRGINIA BEACH, VA 23454-2258, United States
Phone: +1 (360) 790-0231
Email: assist@casaviora.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)